ECOsmarte Customer Service Guide

Swimming Pool Systems: Common Questions

 

I CAN'T GET MY COPPER TO RISE

  • It takes 36 to 72 consecutive running hours on ionize to get your copper to rise
  • The pool will not ionize if calcium hardness is below 200, raise it to 400 at start-up
  • The swimming pool will not ionize if the pool pH is above 7.3 Keep at 6.8
  • Make sure connectors are solid on your red/green leads and bars are clean
  • CONFIRM ZERO PHOSPHATES

MY WATER IS "MURKY" or "HAZY"

  • Copper is below 0.4 ppm. Switch to ionize for 8 to 16 running hours, often after lowering pH.
  • pH is above 7.2. Lower to 6.8 with acid, even if pool has CO2 injection
  • Backwash is only done with 6 lbs minimum rise on sand, ZEOlite or glass filters (see next line), 12 lbs pressure rise on DE.
  • Do not backwash without pressure rise except GLASS at 6 weeks running.
  • Do Not Adjust a 6.6 pH pool up. Start each week at 6.8.
  • Let the 6.6 pool rise on its own for a week or two.
  • CONFIRM ZERO PHOSPHATES

MY POOL HAS GREEN WATER

  • PH is above 7.3, lower to 6.8 with acid
  • Copper is above 1.0, exchange one to two feet water out, check pH.
  • Do not shock pool with sodium based non-chlorine shock – use potassium based only. GBL OXYBRITE is a great product
  • Never use metal remover or clarifier, the pool needs two consecutive non-chlorine shocks to remove them.

MY POOL HAS ALGAE

  • pH has risen above 7.4, Acid Adjust to 6.8.
  • Copper is below 0.4 ppm (or likely both), switch to ionize.
  • Filter maintenance, brushing, vacuuming or skimmer baskets need attention.
  • Add any Algaecide, follow 24 hours later with 2 lbs per 10,000 gallons non-chlorine shock, if needed.
  • CONFIRM ZERO PHOSPHATES

MY DAUGHTER HAS GREEN HAIR

  • Copper is above 0.7 ppm, lower with water drained back two feet.
  • pH is below 6.6, raise with soda ash.
  • Calcium is below 200, raise to 400+.
  • Customer is getting chlorine from beauty shop perm or city water.
  • Wet hair before getting in the pool.
  • Run copper at 0.5 ppm at this pool instead of 0.7 ppm.

 

Never

·                  Use Chlorine

·                  Use Metal Remover

·                  Use Clarifier

1-800-ION-SWIM

Monday through Saturday 8am - 6pm

Always

·                  PH to 6.8

·                  Copper to 0.5

·                  Calcium to 400 +ppm

Please Have Water Test Results, Filter Type and Serial Number Ready

ANY SPOTTING BROWN, BLACK or GREEN

Should be Problem-Solved at the Factory

COMPATIBLE PRODUCTS
  • Glass Pack® Filter Media, watch for ECOsmarte promos
  • Algaecide 40, 60
  • Non-Chlorine Shock - Potassium-Based Only (GLB OxyBrite is the best)
  • Calcium Chloride or Hardness Increaser
  • Zero Phos, No Phos
  • ZEOBrite with PEA Gravel Base in All Pentair, Sta-Rite, Jacuzzi Brands

ABSOLUTELY INCOMPATIBLE PRODUCTS
  • Any Algaecide w/metal
  • Any SOLID CHLORINE
  • Any metal remover, Scale Control or Clarifier
  • Sodium-Based Non-Chlorine Shock
  • Guardex Z Media, ZEOBest
  • ZEOsand and ALL CARTRIDGE FILTERS
  • Enzymes

START-UP POOL ISSUES
  • Do Not Let Chlorine Fall to Zero Prior to Start-Up
  • Bromine Pools Must Be Drained
  • Baquacil Pools Are Easy If Drained
  • Bio Guard Smart Shock Pool Should Be Drained
  • Phosphates Should Be Tested At Fill Up and 2 weeks After Start-up
  • Calcium Tested At Fresh Fill and After 2 Weeks Operation
  • Surfaces cured with liquid chlorine

(Not needed on fiberglass)

  • Backwash at pressure rise only on sand; 6 weeks on glass filtration regardless pressure gauge
  • D/E Filters broken down twice per year, grids soaked annually

 

CLOSING NORTHERN POOLS

  • Copper at 0.7 ppm, ph 6.8. No Chemicals Required other than antifreeze.